Returns Policy
The Walkbuddy
RETURNS POLICY
30-Day Money Back Guarantee
We offer a 30-day money-back guarantee. If you’re not completely satisfied with your purchase, you may request a refund for your purchase, where we determine (at our absolute discretion):
(1) you have provided the proof of purchase and you purchased the products within 30 days prior to the request for a refund;
(2) the products are not sale items, custom-made, special buy products or gift vouchers; and
(3) a return and exchanges form has been completed.
We will not cover the costs of delivery or re-delivery for a change of mind return. You must cover these yourself.
You may have rights under the Australian Consumer Law (see below).
Australian Consumer Law (including faulty or defective products)
We do not accept returns for change of mind or other circumstances, outside of the 30-Day Money Back Guarantee period. However, you may have rights to a repair, replacement or refund under the Australian Consumer Law.
Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.
Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the price of the relevant product.
Additional warranty
In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to any other rights you may have under the Australian Consumer Law, we warrant to you that the product we supply to you will be free from defects optional for 30 days (Warranty).
What is a defect?
Our Warranty applies to any fault, error or defect in the products (Defect).
What do you need to do to claim the Warranty?
Within 30 days after the delivery of the products, you believe you have a product the subject of a Defect you must stop using the product and contact us in writing along with a photo and description of the Defect. If we ask you to, you must return to us the defective products, together with all packaging, parts, accessories and proof of purchase to the contact details set out below.
Where you return a product as part of Defect claim you will need to cover any associated costs of you returning the products to us and where we find the product is covered by our Defect we will refund the associated costs of you returning the product to us.
When we receive the products you return, we will assess the alleged Defect and make a determination as to whether the claim is valid under our Warranty.
What will we do if you make a successful claim under our Warranty?
We will, at our own cost:
· repair or replace the product (the decision of whether to repair or replace is at our sole discretion); or
· if we are unable to repair or replace the product, we will offer you a choice of a credit, refund or compensation as applicable to the Defect.
Damage not covered by our Warranty
The following damage is not covered by our Warranty:
(1) normal wear and tear;
(2) discolouration;
(3) aesthetic blemishes; and
(4) Any damage resulting from misuse, improper handling, accidents, dropping the product, animal damage, improper cleaning, unauthorised modifications, or use outside of the product’s intended purpose.
Contact Details
For more information, contact us by email at sales@thewalkbuddy.com.au.
The Walkbuddy Pty Ltd (ACN 665 387 315)