FAQ
1. When can I expect to receive my Walkbuddy?
We are currently offering The Walkbuddy on a pre-order basis. All orders will be processed and shipped in March 2025. We appreciate your patience as we work to get your Walkbuddy into your hands!
2. What makes The Walkbuddy different from other dog water bottles?
The Walkbuddy is a unique 3-in-1 solution that combines a water bowl, water compartment, treat compartment, and waste bag dispenser—all in one sleek, stainless steel design. It's lightweight, durable, and built to make your walks with your dog more convenient and enjoyable.
3. How much water can The Walkbuddy hold?
The water compartment holds up to 150ml of fresh water, providing your dog with enough hydration during your walks or outdoor adventures.
4. How do I use the waste bag compartment?
The Walkbuddy features an innovative waste bag compartment at the bottom. Simply unscrew the compartment to insert your waste bags. The bags can be dispensed through the bottom opening—just pull them out as needed, similar to a tissue box. It’s a hassle-free way to carry and access waste bags during your walk.
5. What material is The Walkbuddy made from?
The Walkbuddy is made from high-quality, food-grade stainless steel, ensuring it’s durable, safe, and easy to clean. The water bowl and treat compartment are also made from food-safe materials to keep your pet’s needs top of mind.
6. Is The Walkbuddy easy to clean?
Yes! The Walkbuddy is designed for easy cleaning. The stainless steel components are resistant to stains and odors, and you can simply wipe down or rinse out the compartments. The removable components (water, treat, and waste compartments) can also be unscrewed for more thorough cleaning.
7. Can I track my order once it's shipped?
Absolutely! Once your Walkbuddy ships in March 2025, you will receive an email with a tracking number and a link to track your parcel.
8. What if I need to cancel or modify my order?
As our product is currently available on pre-order, we ask that you review your order carefully before confirming it. If you need to make changes or cancel your order, please contact us as soon as possible at support@thewalkbuddy.com.au, and we'll do our best to assist you.
9. Do you ship internationally?
Currently, we only offer shipping within Australia. We hope to expand our shipping options in the future, so please stay tuned for updates!
10. Will you be donating to animal shelters or dog-related initiatives?
Yes, as part of our mission, we are committed to giving back to the dog community. A portion of our profits will go to supporting dog shelters and initiatives that help animals in need. Every Walkbuddy purchased helps us contribute to this cause.
11. What is your refund policy?
We offer a 30-day money-back guarantee for all purchases. For more details, please refer to the Refund Policy section at the bottom of the page.
12. How do I redeem a discount code?
To redeem a discount, simply enter your code in the "Discount Code" box at checkout and click Apply. The discount will then be applied to your purchase.
13. How much does shipping cost?
We offer Australia-wide shipping on all orders. All items are 100% insured by us. We also currently offer free shipping Australia-wide.
14. How long will my order take to reach me?
Shipping times vary depending on your location and the shipping method chosen. Orders can take between 6 to 11 business days from the date of dispatch, though they often arrive earlier. Please note that delays due to high volumes or other logistics issues can occasionally occur.
16. What payment methods do you accept?
We offer several payment options, including:
- Visa
- Mastercard
- American Express
- Shop Pay
- Paypal
- Google Pay
- Apple Pay
17. What should I do if my item is faulty?
We are committed to providing high-quality products. If you receive an item with a manufacturing fault, please contact us with a photo of the defect so we can resolve the issue as quickly as possible. You can reach us at support@thewalkbuddy.com.au
18. Who can I contact if I’m having trouble ordering online?
If you experience any issues while ordering, feel free to reach out to us via our Official Facebook Page or email us at support@thewalkbuddy.com.au for assistance.